A Customer Experience

I recently returned from the Caucasus where I ran a customer experience program for a development bank. They had suffered a downturn; the result of a falling Russian currency, and the big banks coming in for a slice of their micro-lending pie. In my work coaching and...

The Afghani Goat

When a plane tips its wings to land, you know there’s an adventure waiting below. When that wing tip reveals the coarse mountains of Afghanistan and dusty suburbs of Kabul, it’s something else altogether.  But after I landed and cleared customs what happened next...

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