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East of Afghanistan

The Situation:

In Eastern Afghanistan the site office was at breaking point, with no support from Kabul and a lock out of staff from the refugee camp on the border in Taliban land, I was choppered in to deliver an on the spot team development program for the local staff.

What I Did:

Time was of the essence, as soon as I landed I was convoyed to the site, and with no time for needs analysis, it was instructional design on the fly with a new team and a leader doing all he could to manage the situation. I took them through a series of exercizes to build capacity, prioritise their quick wins and work out who does what by when.

The Result:

I don’t know yet, but geez it was an awesome experience, you can read more about my adventures in Afghanistan here www.corporatetrainer.com/goat

A Guest Experience in Africa

The Situation:

In his first gig as GM of a five star resort off the coast of Africa, he wanted to make an impression, but more importantly, the property was straggling on the bottom of the EMEA region in Guest Experience Scores.

What I Did:

In the first year I ran a 3 day team retreat for the top team; the only real place to start this kind of company wide change. The following year they invited me back I worked through the entire line staff in a change process that involved groups of 40 at a time rotating through a series of experiential activities. This past year I did it again.

The Result:

The resort is now top place in Guest Experience Scores in the region, have just won a major government HR award, and been recognized as a star performer on trip advisor. I didn’t do all the work, but I made a difference, that’s why they invited me back.

A Lesson in Leadership

The situation

The legal, political, military, and law enforcement teams were preparing to wind down 10 years of peacekeeping operations in East Timor.

It was in the middle of election week and with 6 months to go before hand over, the decisions we made that week had a huge impact on operations.

What I did

I was called in to facilitate a leadership training for the people responsible for the teams at the front edge of this task.

We spent a week working together to build the skills and create a strategy that would carry the country forward. I then spent three months on group coaching calls with all the key stakeholders to reinforce the change.

The Results

East Timor is now independently governed. I didn’t do all the work. But what I did make a difference.

The Art of Accountability

The situation

It was a crucial time for the industry. The government of the day was preparing to slash finding for labour market program (for the long term unemployed)

The general manager wanted all staff in the sites to be ‘more accountable’. What does that term mean when there are so many ways to interpret it.

What I did

I was facilitating one of many retreats for this company and it’s management team. This time, when the dialogue fired up and the team was becoming dysfunctional I intervened with the obvious question; “What does accountability mean to you”

What happened threw my whole session plan out the window, but then, that’s when real change happens.

The Results

The company went on to secure what is known in the industry as ‘Five Star Funding’ and was recently bought out a large British agency. I didn’t do all the work. But what I did made a difference.

Deadline for a Decision

The situation

A small business was trying to navigate how to expand interstate but keep costs down. The founder and CEO was smarting from three quarters of slow growth, and key staff were contemplating jumping ship.

It was a chicken before the egg scenario; do they relocate staff and add expense with no promise of growth, or do they go for one last overdraft and hope like heck they deliver.

What I did

I had the team together at a retreat, it was the third day of strategy and planning, but there was an elephant in the room. You know, the polite one everyone doesn’t want to mention.

I mentioned it. I had to. It’s my responsibility, otherwise I’m just playing facilitator as colluder. This meant a whole new decision was required; all the planning up until that point was relatively worthless otherwise.

Now we made progress. Not easy, not pretty, but choices were made with more emotional and cognitive rigour than before on the table. You know what it’s like when you walk away from a decision knowing it was the right one.

The Results

Key staff were reengaged, some were smarting, but the business had a blueprint. Relocated staff grew the business interstate by 70% without the dreaded overdraft. The CEO is now in dialogue with overseas agencies to license the product. I didn’t do all the work. But what I did made a difference.

Strategic Defence

The situation

In what was a world first business, the government had outsourced it’s defence force recruiting to a commercial enterprise. I, and my team, had to bring together a complex hierarchy of defence and civilian management teams and plan a way forward to contract renewal.

What I did

Each quarter I was responsible for plotting and planning and keeping the contract compliant. As a key facilitator in that process I constructed a company wide coaching framework to embed the skills company wide and cascade accountability from the plan to the trenches, so to speak. (the recruitment offices)

The Results

Enrollments grew 20% year on year and the contract was successfully renewed. I didn’t do all the work, but I did make a difference.

A Change in Culture

The situation

How do you enroll staff of a global organisation to all get on the same page and commit to the 5-year vision.

After facilitating the annual conference for managers in the Asia Pacific region, the global GM asked if I could do the same thing for his team from all four corners of the globe in France later that year.

What I did

Naturally I accepted the task, but it was not without it’s challenges. I firstly worked in France, with this same company’s leadership team, helping them solidify their vision and company strategy for the next five years. Now it was time to cascade the work down the line.

The Results

What did I do? How did I take that potentially ego-killing experience and turn it into the foundation of my results-driven training curriculum? Scroll down and…

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What People Have Been Saying About Pete’s Work


Nanette Alvey

"In front of the group, Peter has an extraordinary skill in prompting people to add depth to their thoughts and comments. Peter skillfully weaves themes and threads through the sessions and discussions to help the participants to integrate complex material."

Director, Leadership and Organizational Effectiveness, Encompass LLC United Nations

2017-09-19T21:08:04+00:00

Director, Leadership and Organizational Effectiveness, Encompass LLC United Nations

"In front of the group, Peter has an extraordinary skill in prompting people to add depth to their thoughts and comments. Peter skillfully weaves themes and threads through the sessions and discussions to help the participants to integrate complex material."

Tim Tracey

"Peter has an uncanny ability to gain a genuine understanding of a business and its cultural intricacies within seemingly a very short time. Peter then adapts his facilitation in acknowledgement of these complexities and ties the content back into the overall goal of business performance."

CEO , A4e

2017-09-19T21:15:56+00:00

CEO , A4e

"Peter has an uncanny ability to gain a genuine understanding of a business and its cultural intricacies within seemingly a very short time. Peter then adapts his facilitation in acknowledgement of these complexities and ties the content back into the overall goal of business performance."

Wendy John

"I would recommend Pete without hesitation for his understanding of group dynamics, provocative - yet gentle interventions, and that unique quality of facilitation that always leaves a group doing the type of work they came to do."

Founder, Softacare

2017-09-19T21:19:30+00:00

Founder, Softacare

"I would recommend Pete without hesitation for his understanding of group dynamics, provocative - yet gentle interventions, and that unique quality of facilitation that always leaves a group doing the type of work they came to do."

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