AddisBusAbaba

Catching a bus is easy. In a new city, with no sense of direction, and being fluent in 3 words of the local language, is not so straightforward. The concierge at the hotel I was staying at told me how to get to my first landmark, Lucy, the first homo Sapien.  “Get the...

A Customer Experience

I recently returned from the Caucasus where I ran a customer experience program for a development bank. They had suffered a downturn; the result of a falling Russian currency, and the big banks coming in for a slice of their micro-lending pie. In my work coaching and...

Masaai Moments

After a job at the UN headquarters in Africa in Nairobi I took a safari into the Masaai Mara and stayed with a tribe for a week. It was one of the coolest adventures of my life. I’m not a photographer, but it was great to capture the moments that made the most...

The Afghani Goat

When a plane tips its wings to land, you know there’s an adventure waiting below. When that wing tip reveals the coarse mountains of Afghanistan and dusty suburbs of Kabul, it’s something else altogether.  But after I landed and cleared customs what happened next...

How to Work in Wet Cement

Ever get that feeling that you don’t know what’s going to happen when you are facilitating the work of a group of people – whether they are trying to solve a problem, make a decision – or in my case this last weekend; create a vision for their organisation. It happens...

This is on a need to know basis

It was a frosty May morning. The training room was the staff canteen, buried deep in the hangar of a major airlines engineering department. I got there early to set things up. It was a long, narrow room, a kilometer long it seemed – row upon row of industrial...

Meditation & Business

Life in Ubud, Bali is uncomplicated. Ceremony and ritual blend into the everyday, and nature surrounds you in a rich tapestry of rice paddies and jungle valleys. Pull up a chair in any café in town and you could be sitting sit next to a corporate executive on career...

9 challenges all trainers face

I’ll never forget the day I wanted to make a great impression on a colleague. I was to present to a group of my peers on the topic of Belbins team roles. I knew nothing about it, but I didn’t want to turn down the offer to impress my colleague. I choked it big time....

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